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  • Is it safe to use my credit card on the Internet?

    This depends on how carefully a site has worked to ensure your credit card information is kept secret. As explained below, we have taken precautions to ensure that your credit card information is kept secure. With these security precautions in place, your order is as secure as phoning or faxing an order into any business.

    Our Security Policy

    The security of your information and transactions is important to our business and our top priority at Born to Love. We pride ourselves in taking extra measures to protect you, so we'll have you as a customer for years to come.

    When someone gives us their credit card or bank account details, we accept a responsibility to keep that information confidential. We take that responsibility very seriously.

    In the Born to Love online shopping cart, our customers' payment information is encrypted and then saved to the database. Only the owner of Born to Love can download this information, and only by using an SSL enabled browser from within the Admin area.
    Once she has downloaded the payment information, the record is immediately deleted from the server. This is done daily - your information is never stored online.

    It is absolutely essential that you never send your credit card information in unencrypted email. There is too much risk that a hacker could get access to your information this way.

    Should you need to re-submit your credit card details due to an incorrect number being supplied with your order or a declined card, we have a SSL secure message board, where you can do so. A link would be sent with any request from the owner of Born to Love.

    How does our security work?

    Our shopping cart automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). Netscape Navigator versions starting at 2.0 are supported as well as Microsoft Internet Explorer versions 3.0 and above.

    All of this means that your credit card information is sent directly to the credit card processor in a very secure manner, so that nobody else can see it. That protects you by ensuring that nobody but you and the credit card processor will see your card.

    As soon as you access our shopping cart, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. If you get an Expired Certificate notice, that means your browser certificate has expired, not ours. This is for your protection and you can go here for further instructions on how to proceed.

    Additional security feature:
    We send you an email confirmation, with your order total cost, including shipping for every order you place with Born to Love. So you don't have to worry about what amount of money will be charged to your credit card.

    If you are ordering from outside of Canada, in your order confirmation we will include both the Canadian amount being charged to your credit card and an estimated total in US dollars. A link will also be enclosed where you can check on the current exchange rate for your currency.

    Both your invoice and credit card slip will show the amount paid in Canadian dollars. If you pay by credit card, your credit card company will do the dollar exchange for you and the actual amount, that you paid in your country's currency, will be listed on your next credit card bill. That way you get the benefit of the most current exchange rate.

    Should you have any further questions or concerns, please contact Catherine at catherine@borntolove.com


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    Born to Love Email: catherine@borntolove.com

    All transactions in Canadian Funds!

    SHIPPING TIMES:
    All orders are shipped out by Canada Post and US orders are delivered by the US Post Office.
    CANADIAN ORDERS: Expedited delivery takes about 1-7 business days. XpressPost delivery takes about 1-2 business days.
    US ORDERS - continental US only: XpressPost delivery takes about 3-5 business days. Airmail delivery takes about 4-10 business days. Surface delivery takes about 6-12 business days.
    For orders shipped outside of North America: Average Airmail delivery time is 3-12 weeks, but delivery will depend on the country you reside in. We no longer offer surface delivery, as it can take up to six months to arrive!


    U.S and other Foreign Customers:
    All transactions are done in Canadian dollars. Due to the current fluctuations of the Canadian dollar, we are unable to provide you with an exact price in US dollars. For a quote at the current US exchange rate, or for any other foreign currency, please use the currency calculator below.

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    Copyright © 1997-2009 - Born to Love. All rights reserved.
    Last updated - July 20, 2009